Cancellation and Refunds Policy
Last updated: 31 October 2026
This policy is for purchases on Kundloo, run by Sanket Tembhurkar (sole proprietor), trading as Kundloo.
What you are buying
A digital report that opens on screen immediately after payment. Because it is delivered instantly, an order cannot be cancelled once the chat is unlocked, and we don't refund a report that opened normally just because you changed your mind. This is shown next to the pay button before you pay.
When you get a full refund
- Money was deducted but the report did not unlock, and "Already paid?" on the site could not restore it.
- You were charged more than once for the same purchase.
- The report could not be produced for a normal WhatsApp export because of a fault on our side.
- You bought the 3-chat pack and a fault on our side stopped you opening any chat.
How to ask
Email support@kundloo.in within 7 days of payment with your Razorpay payment ID (it starts with pay_ and is in your receipt). We acknowledge within 48 hours and decide within 7 working days.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay, without any deduction. Banks usually credit them within 5 to 7 working days.
Still not resolved?
Contact our Grievance Officer (see Contact) or the National Consumer Helpline (1915, consumerhelpline.gov.in).